FAQ - DC Atelier

General Questions

What materials are your jewelry made of?

Are your pieces handmade?

Can I customize a piece of jewelry?

Do you offer resizing services?

Are your gemstones natural or synthetic?

Do you offer gift packaging?

Ordering and Payment

What payment methods do you accept?

Is it safe to shop on your website?

Can I change or cancel my order after placing it?

Do I receive an invoice for my order?

Shipping and Delivery

Where do you ship to?

How long does shipping take?

How much does shipping cost?

Do you offer international shipping?

How can I track my order?

What happens if my jewelry is damaged during shipping?

Returns and Exchanges

What is your return policy?

Can I exchange a product for a different size or style?

How do I return an item?

Are custom orders refundable?

Customization

How do I request a custom design?

Can I provide my own gemstones or materials?

How long does it take to create a custom piece?

Do you provide certificates for your gemstones or materials?

Contact us via info@dcatelierjewelry.com if you cannot find the answer you are looking for!